Last updated: April 15, 2026

Data Controller

GlowCareAvenue, operated by Tas Umit — Avenue de l’Exposition Universelle 53, 1083 Ganshoren, Belgium — VAT: BE1003506273 — Email: support@glowcareavenue.com

Information We Collect

When you visit our website (https://glowcareavenue.com) and place an order, we collect the following data:

Device and browsing information: IP address, browser type, time zone, session cookies, and browser user agent string.

Order information: name, shipping and billing address, email address, phone number, and payment details (processed securely via SSL-encrypted connection).

Comment data: when visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media: if you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

How We Use Your Data

Your data is used to: process and ship your orders, prevent fraud, improve our website, send marketing communications (with your consent), and analyse visitor behaviour.

Who We Share Your Data With

Your data may be shared with our technical service providers: WooCommerce/WordPress (store platform), Google Analytics (audience analysis), and our shipping carriers (for delivery purposes only). We never sell your data to third parties.

If you request a password reset, your IP address will be included in the reset email. Visitor comments may be checked through an automated spam detection service.

Cookies

Our site uses the following cookies:

Comment cookies: if you leave a comment on our site, you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Login cookies: when you log in, we will set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Session and store cookies: session cookies, cart tracking cookies, unique visitor counters, and secure session tokens.

Temporary cookie: if you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Editing cookie: if you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You can manage your cookie preferences through your browser settings.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How Long We Retain Your Data

Your order data is retained for as long as necessary to process your order and comply with our legal obligations (including tax and accounting requirements).

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights: access, rectification, erasure of your data, objection to processing, and data portability.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise any of these rights, contact us at: support@glowcareavenue.com