Help Center

Frequently Asked Questions

Orders

  • How do I cancel or change my order?

    Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.

  • How to track my order?

    You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.

  • What are my payment options?

    We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

Shipping & Delivery

  • Do you ship overseas?

    Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.

  • Do you offer free shipping?

    Yes, free shipping is available for all the orders that’s placed inside the United States. We charge shipping fees for overseas orders.

  • How long does the delivery take?

    We usually take 3-5 business days for your order to be shipped & delivered.

Refund & Exchange

  • How long does it take to get the Refund?

    Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

  • How do I track my Refund?

    To track the status of your refund, kindly refer to your confirmation email that you have received from us.

  • What is your Refund & Exchange Policy?

    You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

What can we help you with?

Terms & Conditions

Terms & Conditions

GlowCareAvenue (VAT BE1003506273), whose registered office is located at Avenue de l’Exposition Universelle 53, 1083 Brussels, Belgium, operates the website www.glowcareavenue.com and offers a curated selection of premium beauty, dermo-cosmetic and skincare products for worldwide delivery.

By visiting our website or placing an order, you agree to the terms and conditions described below. These terms are governed by Belgian law and do not override any statutory consumer rights you may have.

GlowCareAvenue reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be published on our website.

1. Personal Data Protection

Your privacy matters to us. GlowCareAvenue ensures that all personal data is treated confidentially and in compliance with applicable regulations. Please consult our Privacy Policy for full details.

You may unsubscribe from our newsletter at any time using the link in our emails or by contacting us via the contact form.

You can also access, modify or delete your personal information by logging into your customer account.

2. Shipping Policy

We ship all orders within 48 business hours after payment confirmation, from our Belgian fulfillment center.

Delivery costs are calculated at checkout based on destination, shipping method, and weight. A tracking number will be provided once your order is shipped.

Please note that delivery modifications or order cancellations are not possible once the order has been placed.

We offer standard and express international shipping. Estimated delivery times are visible at checkout. These times may vary depending on customs processing in the destination country.

3. Use of Promotional Codes

All discount codes provided by GlowCareAvenue are strictly personal and non-transferable. Sharing, posting or reproducing codes on public forums or coupon platforms without our consent is prohibited.

We reserve the right to cancel orders that use promotional codes in an unauthorized manner and to suspend associated customer accounts.

4. Duties & Taxes

Orders shipped outside the European Union may be subject to import duties and/or taxes. These fees are the customer’s responsibility and vary by country.

Please check with your local customs office to determine if your order will incur additional charges.

5. Customs Restrictions

All products available on GlowCareAvenue are authorized for sale and use in the European Union.

It is the customer’s responsibility to ensure that imported products comply with their country’s regulations.

If a package is returned due to import restrictions, we will issue a store credit for the product value, minus any shipping and return costs incurred.

6. Returns & Refunds

If you are not satisfied with your purchase, you may return unopened and unused products within 30 days of delivery.

Return conditions
Products must be sealed in their original packaging.

Returns must be initiated via our contact form or by email.

Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

Return address

GlowCareAvenue

Avenue de l’Exposition Universelle 53

1083 Brussels

Belgium

Once we receive and inspect the return, we will issue a refund to the original payment method within 10 working days.

7. Order Issues & Lost Packages

If you haven’t received your package within the estimated delivery time, please contact our support team. We will investigate and provide a solution: either reshipping the order or issuing a refund, depending on the situation.

Lost packages are eligible for a full refund or replacement once confirmed by the carrier.

8. Cancellations

Orders can be canceled free of charge as long as they haven’t been shipped yet.

After dispatch, you may refuse delivery or return the order. Shipping costs remain at your expense.

9. Damaged or Missing Items

If your order arrives damaged or is missing items, please contact us within 15 days of delivery with:

  • Order number
  • Photos of the packaging and products
  • A clear description of the issue

We will evaluate the case and offer the most suitable solution: refund, reshipment, or store credit.

10. Collaboration Program

Influencers and content creators may be invited to join our collaboration program and receive personalized discount codes.

These codes are valid for a limited time and cannot be shared without our permission. Orders placed using these codes may be subject to additional conditions and verification.

If you have any questions about our Terms & Conditions, please contact us at support@glowcareavenue.com.

Returns & Refunds

Damaged or missing items ?

If your order arrives damaged or incomplete, please contact us within 15 days of delivery at support@glowcareavenue.com.

Kindly include your order number, clear photos of the products and packaging, and a detailed description of the issue. Our team will carefully review your request and propose the most appropriate solution, whether it is a refund, a replacement, or a store credit.

If your package is returned to us due to an incorrect address, refusal of delivery, or failure to collect the parcel within the carrier’s timeframe, you may choose between the following options:

  • We can resend your order, with new shipping fees applied, or
  • We can issue a refund for the product value, excluding the original shipping costs and any return fees charged by the carrier.

The following items are not eligible for return:

    • Products that have been opened or used
    • Items returned without their original packaging
    • Products reported more than 14 days after delivery
    • Clearance items or products marked as non-returnable
    • Orders refused due to unpaid customs duties or taxes

Once your return has been received and carefully inspected, your refund will be processed within 5 to 10 business days and credited to the original payment method used for your purchase.

Alternatively, you may choose to receive a store credit of the same value, valid for 12 months on our website.

If you change your mind, you may return any unused and unopened product within 14 days of receiving your order. Items must be returned in their original packaging, with all seals and protective films intact.

 

How to request a return

    1. Contact us by email at support@glowcareavenue.com
    2. Provide your order number and the item(s) you wish to return
    3. Wait for our return authorization and instructions before sending anything back
  1.  

Returns must be shipped within 7 days after receiving our confirmation.

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (damaged, incorrect, or faulty product).

Once your return has been received and inspected, your refund will be processed within 5 to 10 business days and issued to the original payment method. If you prefer, we can also provide a store credit of the same value.
Please note:

    • Opened or used products cannot be returned
    • Items returned without original packaging cannot be accepted
    • Orders returned due to incorrect delivery information or failure to collect the parcel will be refunded minus shipping and handling costs

We are committed to providing a smooth and respectful experience for every customer. If you have any questions or concerns about your order, please feel free to contact us. We are always here to help.

Orders & Payment

Shopping on GlowCareAvenue is easy and secure. Simply add your favorite products to your cart and proceed to checkout. Once your order is successfully placed, you will receive an order confirmation email.

We accept the following secure payment methods:
Credit and debit cards (Visa, MasterCard, American Express, Maestro)


• PayPal
• Apple Pay / Google Pay (depending on your device)
• Bancontact (for Belgium)

All payments are processed securely via encrypted connections. Your data is protected at every step.

Orders are usually processed within 48-72 hours (business days). You will receive an email with a tracking number once your order is shipped.

If your payment didn’t go through or if you need assistance, feel free to reach out. We’re here to help!

Invoices

Privacy Policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from https://glowcareavenue.com/ (hereinafter referred to as the “Site”).

 

Personal Information We Collect

When you visit the Site, certain information about your device is automatically collected, including details about your web browser, IP address, time zone and cookies installed on your device.

Additionally, as you browse the Site, we collect information about the pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. This automatically collected information is referred to as “Device Information.”

 

We collect Device Information using the following technologies:

Cookies

Below is a list of cookies we use to help improve your browsing experience:

    • _session_id: unique session identifier that allows Shopify to store session-related information (referrer, landing page, etc.)
    • _shopify_visit: no data retained, persists for 30 minutes since the last visit, used for internal statistics
    • _shopify_uniq: no data stored, expires at midnight (depending on the visitor’s location), counts visits per unique customer
    • cart: unique identifier that persists for 2 weeks, stores shopping cart information
    • _secure_session_id: secure unique session identifier
    • storefront_digest: unique identifier used to determine access when the store is password-protected

Log Files

These track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring and exit pages, and timestamps.

Web Beacons, Tags and Pixels

These electronic files collect information about how you browse the Site.

Order Information

When you make or attempt to make a purchase, we collect certain information including:

  • Name
  • Billing address
  • Shipping address
  • Payment information
  • Email address
  • Phone number

This information is referred to as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

 

How We Use Your Personal Information

We use the Order Information to:

  • Process your orders
  • Process payments
  • Arrange shipping
  • Send invoices and order confirmations
  • Communicate with you
  • Screen orders for potential fraud or risk
  • Provide you with information or marketing communications, in accordance with your preferences

We use Device Information (including your IP address) to:

  • Help detect fraud or security risks
  • mprove and optimize our website
  • Analyze customer browsing behavior
  • Evaluate marketing and advertising performance

 

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us operate our business.

For example:

  • We use Shopify to power our online store. You can read Shopify’s privacy policy at https://www.shopify.com/legal/privacy
  • We use Google Analytics to understand how customers use our Site. You can read Google’s privacy policy at https://policies.google.com/privacy
  • You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We may also share your Personal Information:

  • To comply with applicable laws and regulations
  • To respond to lawful requests (such as subpoenas or court orders)
  • To protect our rights